Terms of service

Terms of Service

Last Updated: September 30, 2026
Welcome to CARRIOUS. These Terms of Service govern your access to and use of the CARRIOUS website and your purchase of products through our online store.
By accessing our website, browsing our products, or placing an order, you agree to be bound by these Terms of Service. Please read them carefully before using our website or placing an order.

Use of Our Website

You agree to use the CARRIOUS website only for lawful purposes and in accordance with these Terms of Service.
You must not:

  • Use the website for any unlawful or fraudulent purpose.

  • Attempt to gain unauthorized access to our website, systems, or accounts.

  • Interfere with the operation or security of the website.

  • Copy, reproduce, modify, or distribute website content without permission.

  • Use our website or content to harm, impersonate, or misrepresent CARRIOUS.

Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, prices, and availability displayed on our website are accurate.
However, slight differences may occur due to photography, lighting, screen settings, product variations, or other factors.
CARRIOUS reserves the right to correct errors, update product information, change product specifications, modify prices, or discontinue products at any time without prior notice.

Product Availability

All products are subject to availability.
Although we make reasonable efforts to keep product availability information accurate, a product may occasionally become unavailable after an order has been placed.
If this occurs, CARRIOUS may contact you regarding the available options.

Orders

When you place an order through CARRIOUS, you agree to provide accurate and complete information, including your name, phone number, email address, and delivery address.
After placing an order, you may receive an order confirmation through email, SMS, WhatsApp, or phone.
An order confirmation does not necessarily guarantee that the order has been fully accepted or dispatched. CARRIOUS reserves the right to cancel or refuse an order where reasonably necessary.

Order Cancellation

Orders may be cancelled or modified only before they are dispatched, where possible.
Once an order has been handed over to the courier company, cancellation or modification may no longer be possible.
CARRIOUS may cancel an order if:

  • The requested product is unavailable.

  • Incorrect pricing or product information was displayed.

  • The order appears fraudulent or suspicious.

  • The customer provides incomplete or incorrect information.

  • Circumstances beyond our reasonable control prevent fulfillment.

Pricing and Payments

All prices displayed on the CARRIOUS website are subject to change without prior notice.
We reserve the right to correct pricing errors caused by technical, typographical, or system-related issues.
Where Cash on Delivery is available, the customer is responsible for paying the complete order amount at the time of delivery.
Other payment methods may be offered through third-party payment providers and may be subject to their respective terms and conditions.

Shipping and Delivery

CARRIOUS delivers orders to serviceable locations within Pakistan through courier and logistics partners.
Delivery times are estimates and are not guaranteed delivery dates.
Delivery may be affected by courier operations, weather, public holidays, high order volumes, road closures, remote-area limitations, or other circumstances beyond our control.
For complete information regarding delivery, please refer to our Shipping Policy.

Exchange Policy

CARRIOUS offers an exchange process for eligible wrong or damaged products in accordance with our 3 Day Easy Exchange Policy.
Customers are required to review the applicable exchange conditions before placing an order.
Exchange requests must be submitted within the specified timeframe and may require photographs, order details, and a complete parcel-opening/unboxing video.

Customer Responsibility

Customers are responsible for:

  • Providing accurate order and delivery information.

  • Keeping their contact number available for courier communication.

  • Receiving the parcel within the available delivery attempts.

  • Checking the product after delivery.

  • Following the applicable exchange and shipping procedures.

  • Using products responsibly and according to their intended purpose.

Intellectual Property

All content on the CARRIOUS website, including the brand name, logo, product images, photographs, graphics, text, designs, layouts, and other materials, is owned by or licensed to CARRIOUS unless otherwise stated.
You may not copy, reproduce, distribute, modify, publish, or commercially use our content without prior written permission.

Third-Party Services

CARRIOUS may use third-party services such as courier companies, payment providers, website service providers, analytics providers, and other business partners.
Your use of certain third-party services may also be subject to the terms and policies of those third parties.
CARRIOUS is not responsible for the independent policies, actions, availability, or performance of third-party services.

Prohibited Activities

You may not use our website to:

  • Engage in fraudulent activity.

  • Submit false or misleading information.

  • Attempt unauthorized access to the website or its systems.

  • Introduce harmful software or code.

  • Interfere with website security or functionality.

  • Copy or misuse CARRIOUS content or branding.

  • Engage in any activity that may damage CARRIOUS, its customers, or its website.

Disclaimer

CARRIOUS makes reasonable efforts to provide accurate information and maintain a reliable website. However, we do not guarantee that the website will always be uninterrupted, completely error-free, or free from technical issues.
Product images and colors may vary slightly depending on lighting, photography, and individual screen settings.

Limitation of Liability

To the extent permitted by applicable law, CARRIOUS will not be responsible for losses or damages resulting from circumstances beyond our reasonable control, including website interruptions, technical failures, third-party service disruptions, courier delays, or other unforeseen events.

Force Majeure

CARRIOUS will not be responsible for delays or failure to fulfill obligations caused by circumstances beyond our reasonable control, including natural disasters, extreme weather, government restrictions, transportation disruptions, strikes, courier disruptions, internet failures, or other unforeseen events.

Privacy

Your use of the CARRIOUS website is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.

Changes to These Terms

CARRIOUS may update or modify these Terms of Service from time to time to reflect changes in our business, website, services, or applicable requirements.
The latest version will be published on this page, along with the revised Last Updated date.
Your continued use of the website after changes are published constitutes acceptance of the updated Terms of Service.

Contact Us

If you have any questions regarding these Terms of Service, your order, or our website, please contact us.
CARRIOUS
Email: carriousofficial@gmail.com
Phone / WhatsApp: +92 313 2082628
Instagram: @carriousofficial
Facebook: CARRIOUS